Williams-Sonoma, Inc. is a multi-channel specialty retailer of high-quality products for the home, operating under distinct brands Williams Sonoma, Pottery Barn, West Elm, Rejuvenation, and Mark and Graham, and marketed through e-commerce websites, direct-mail catalogues and retail stores.
Retail stores are located in the US, Puerto Rico, Canada, Australia and the United Kingdom, with franchise brands in the Middle East, the Philippines, Mexico and South Korea.
We were engaged to assess and improve the eCommerce operation following a disappointing peak season of higher costs and severe service issues.
Share:
